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Thought Leadership + Practical Advice

We love sharing our perspectives, provoking thought + inspiring action. Covering key topics
+ trends, check out our blog articles to keep you up to speed + in the know.

Case StudyCustomer Experience

Now is not the time to get the experience so wrong

As a Customer Strategy Maverick, it makes me frustrated + somewhat angry to think that some businesses still think they can get away with 1970’s ...

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Customer ExperienceCustomer Journey Map

The Customer Experience starts with the Customer Journey

Hey, why are YOU in business? When we ask this question, ...

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Other

Customer Scorecard – it’s here!

This month, we launched our brand spanking new customer scorecard – helping ...

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Other

Meeting Of The Minds

Since starting in customer-led transformation back in 2007, we’ve always admired + ...

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Coffee RoasterCoffee Shop

Transaction vs Customer – which one do you choose?

It’s tough being a coffee shop in a world full of coffee ...

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Other

VTIC Visitor Servicing Summit – Bendigo 2018

I was chuffed to be invited to speak at this year’s VTIC ...

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Other

Visit Sunshine Coast Identity Workshops

Over the past few months, we’ve been lucky enough to work with ...

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Other

Murray Region – Visitor Servicing Transformation

August saw yet another trip down to the marvellous Murray region, helping ...

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Customer Strategy

Business Strategy vs Operational Strategy

Close the gap between business strategy + operations How Are You ...

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