We took out two categories at the
2023 Australian Business Book Awards!
To say we’re thrilled is a complete understatement! In fact, if you watch my recording of the event, you’ll hear me scream when the announcements were made!
Thank you to our wonderful book team + all our book contributors for helping us bring our book dreams to life.Want a piece of the action? Order your copy now + join us in the customer-led revolution!
Written for brave business leaders who are charged with, or inspired by, driving customer-led change, this book will give you strategies + tools to engage your entire organisation, beyond your Customer Services Team.
No more internal apathy, fragmented teams or passing the buck, this book gives you the roadmap to engage your entire team on the journey to becoming truly customer-led.
Based on our experience with businesses + organisations of all shapes + sizes from both here + abroad, we challenge the status quo + show you how customer is an organisation competency, not just a service function.
Grab your copy now!
$34.95 plus $10.95 postage anywhere in Australia
Sueanne Carr + Peter Turner are the Founders of Customer Frame + experts of customer-led transformation. With a combined 50+ years experience across public sector, tourism, retail + professional services, they’re known to inspire audiences + ignite action in everything they do.
“Putting the heart back into business”
It’s not just our tagline, it’s our mantra that gets us out of bed everyday. For us, it’s not idealistic, but a reality we strive for + is the vision for our impact on the world. We believe that business is more than just making money (though, that’s nice too!). It’s about connecting people in a way that creates loyalty, staff engagement + outstanding results. This intent is our DNA + drives what makes us, uniquely us.
$34.95 plus $9.95 postage anywhere in Australia
Not sure if you want to buy yet? Take a peek of our book chapters. Trust us, you’ll end up buying the book!
Order our books in bulk + infuse your gathering with insightful knowledge + inspiration. Whether it’s a conference, seminar, or special occasion, empower your attendees with thought-provoking reads. With our book – we can help your attendees’ business or organisation put customers at the heart of everything they do.