About US


It’s not just our tagline, it’s our mantra that gets us out of bed everyday. For us, it’s not idealistic, but a reality we strive for + is the vision for our impact on the world.

We believe that business is more than just making money (though, that’s nice too!). It’s about connecting people in a way that creates loyalty, staff engagement + outstanding results. This intent is our DNA + drives what makes us, uniquely us.

Our values

Be Brave

Be the expert
Tell it how it is
Embrace the challenge

Make it easy

Lead the change
Share the load
Keep it simple

Go above + beyond

Do the unexpected
Push the limits
Bring the wow

Learn more about what we stand for, who we are + what it’s like to work with us. We love what we do, the impact it makes + most of all, the fully engaged way we do it.


Hear more…


Fearless Leaders

Meet the team behind the ‘frame. Each with their own superpowers, there’s one thing they all have in common – a passion for all things customer.
Peter Turner

Peter Turner

Customer Maverick

Sueanne Carr

Sueanne Carr

Customer Vigilante


We like to share. In fact, every chance we get, we love to take the customer message to new audiences + industries. Here’s a snapshot of some of the things we’ve been up to of late.
Sueanne Carr Customer Frame Mumbrella Travel Marketing Summit
Peter Turner Caloundra Visit Sunshine Coast Identity Workshop


Fancy a chat about where you are, where you want to be
+ how we might help get you there?


Drop us a line + let’s get started.

No sales gimmicks.

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