We can help your Council become more efficient + effective, by helping you focus on what matters most: the people you exist to serve. With a proven Customer-led approach, you can free up your resources to focus on what matters most + deliver greater impact.
*Book a Discovery Call to kickstart your Customer-led journey now
But as your people, businesses + community cry out for new investments + initiatives to help them, it can put serious pressure on your resources. Afterall, Councils aren’t a monopoly, + your customers have a choice. When they don’t feel supported, they can leave + take their economic value with them… or worse, they can stay, + undermine what you are trying to achieve.
All while your people + community develop a deeper sense of respect, stronger civic pride, + a better quality of life as they feel seen + heard. It’s time to stop wasting your resources on inefficient, outdated approaches, + maximise your impact using your existing leaders + team.
We understand the challenges you face in your Council with increasing expectations + competing priorities from a variety of stakeholders. Being a Customer – led Council + keeping everyone happy can feel like an enormous task… but it doesn’t have to be.
By mobilising your people around the customer , you can improve collaboration across departments, + break down silos in your Council that have existed for years.
Gain a snapshot view of the current situation within your Council, + access a mandate for becoming Customer-led. Through three targeted interviews with key leaders in your Council, our team will design a proven pathway to kickstart your Customer-led journey.
This is our goal at Customer Frame, as we partner with you for the here + now, to transform your Council long into the future. Through our proven, 3-step approach + tailored programs, your Council will come away with:
After an immense period of disruption + change, the Executive Leadership Team of Scenic Rim Council engaged us for help to become more Customer-led. We engaged with their Councillors, customers + staff, undertook internal + external focus groups, implemented customer surveys, + identified roadblocks within the Council to meet the needs of their customers.
We then created a Customer Charter outlining the Council’s promises + commitments to customers, resetting the direction for the whole team! The Customer Experience Strategy we developed for Scenic Rim was one of the first of its kind for local Councils, + has now been regarded as the ‘gold standard’ approach by key stakeholders + Council
Moreton Bay Regional Council (MBRC) recognised that regional, economic success is directly linked to their Council becoming more business responsive. That is, understanding who their customers are, what they need + what they need to do to close the gap.
To create a solid foundation for Council’s vision for a ‘Bigger. Bolder. Brighter.’ region, the MBRC senior leadership engaged Customer Frame to put customer front + centre in the rollout of their new Regional Economic Development Strategy.
Through our Customer Kickstarter + ‘Customer First’ sessions, we helped the Council identify the gaps in their operations, enabling teams to focus on taking collective action focused on the ultimate reason they exist–their customer
If you’re ready to discuss how you can not only make a dent in the challenges of your community, but totally eradicate them for a stronger future, then get in touch with our team today. Through a no-obligation Discovery Call, we can help you determine the right pathway forward for your Council to put customers at the heart of everything you do.