WE HELP YOU TO
Improve your
customer experience
Loyal customers.
Energised teams.
Outstanding results.
Calling all leaders in Councils + Local Government
Want to accelerate your region’s recovery? Want to reduce your costs + increase your organisation’s impact for your community?
Check out the 3-step program designed specifically for Councils + Local Government Authorities that is helping your peers go to the next level.
KEYNOTE EVENTS
Captivating + compelling speaker events that leave delegates educated, engaged + energised
WORKSHOPS + TRAINING
Become a Customer Strategy Superhero. Our immersive training programs give you the superpowers to smash your goals
PROJECTS + CONSULTING
When you need someone to fly in + do it for you. We can help you know your customer, track your performance + align your business
CUSTOMER ACADEMY
COMING SOON!
The online Customer Strategy Academy will enable you to level up on the ten Customer Strategy capabilities from anywhere
DO YOU WANT
MORE CUSTOMERS, BUYING MORE + TELLING EVERYONE THEY KNOW?
Tackle those business + organisation issues that hold back your progress
by connecting your whole operation with your customer.
We make improving your customer experience simple.
Find out where you are, where you need to be
+ give you the skills to get there.
CUSTOMER STRATEGY
AN ALL-OF-BUSINESS APPROACH
Your customer is the ultimate reason for your business. So, it makes sense to have a strategy just for them. What is Customer Strategy?
CUSTOMER STRATEGY
When we created our business, no-one really knew what Customer Strategy was. In fact, as leaders in what we do, we still see some blank faces from time-to-time from the soon to be initiated.
At the heart of our business lies our innovative Customer Strategy Framework. It reveals the nine customer capabilities that help world-leading businesses excel.
Use our 45+ years of experience + help you follow in their footsteps through a tailored program designed for your business. We accelerate your journey to putting the customer at the heart of everything you, so you smash your goals.
It’s how we do Customer Strategy that makes all the difference.
CUSTOMER PROFILING
Really understanding who your customers are + bring them to life
JOURNEY MAPPING
Visualising the end-to-end journey to gain empathy + reveal new opportunities
Experience Development
Beyond service to intentionally design experiences for loyalty
ADVOCACY + SATISFACTION
Experience Reviews
IDENTITY + UNIQUE POSITION
CULTURE + ALIGNMENT
Customer Charters
Why we are different
Beyond our ground-breaking Customer Strategy Framework, what sets us apart is how we work + what we stand for.
As our client – experiencing our keynotes on Customer, enhancing your capability through Customer workshops or working on consulting projects – you will get to experience the three values that make us, us.
From Our Clients
We’re proud of our work across the globe. We’ve proved that customer-led strategy can transform business + organisational performance in any industry. Check out what our clients have to say.
“The Customer Frame team provided the tools + platform for PPQ to launch a program of initiatives designed to increase customer engagement, brand value + ultimately business performance.”
“When you know you have a problem + can’t quite put your finger on it – that’s when you need Customer Frame. They decisively + pragmatically helped us find the edge in an ever-changing landscape.”
“CF understand us. Their workshops receive rave reviews + have set the industry benchmark moving forward. They always strive to exceed our expectations + live by the customer ethos they deliver.”
“Customer Frame have helped us build the foundations to support our industry disruption. A true partner, they challenge us along the journey, yet make it fun at the same time.”