How to Take Care of the Customers You Have

How to Take Care of the Customers You Have

Customers need to know you care, so take care of them. Two simple facts when it comes to customers that you need to know when trying to figure out how to take care of them in times of crisis [+ always]. The customer is yours to lose (so take care of them) Customers...
The Customer Experience starts with the Customer Journey

The Customer Experience starts with the Customer Journey

Hey, why are YOU in business?    When we ask this question, we hear the same things over + over – ‘to make money’, ‘for profit’, ‘lifestyle’, ‘to leave a legacy’… … but rarely do we hear ‘for our customers’. Customers are the ultimate reason any...

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