Now is not the time to get the experience so wrong

Now is not the time to get the experience so wrong

As a Customer Strategy Maverick, it makes me frustrated + somewhat angry to think that some businesses still think they can get away with 1970’s sales tactics. And, what’s worse, think that that is okay?! Customers have every piece of information at their fingertips...
The Customer Experience starts with the Customer Journey

The Customer Experience starts with the Customer Journey

Hey, why are YOU in business?    When we ask this question, we hear the same things over + over – ‘to make money’, ‘for profit’, ‘lifestyle’, ‘to leave a legacy’… … but rarely do we hear ‘for our customers’. Customers are the ultimate reason any...

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