Did you know that you can enhance your CX with two powerful words?Yes, that’s right – two simple, yet powerful words.What are these two magic words, we hear you ask. THANK YOU. A simple message of ‘Thank you for your business’ can be one of the most...
Do you make it hard for potential customers to do business with you?Interesting question, right?Most of us would say – of course not!We answer the phone as much as we can, we respond to emails within 24 hours, we deliver what we say we will…At CF, we’re known for...
Getting customers is hard work, right? Keeping them can be even harder.So, what if we told you that you could be undoing all your hard work, without even realising it?What would you say? A RECENT EXPERIENCEI recently had a lady call me from a business that...
We recently had some routine maintenance done on our Customer Frame vehicle + had an interesting experience we wanted to share. THE CUSTOMER…Now, for those of you who have met Pete, you’d know that he’s a bit of a car nut + pretty picky about who he lets touch...
How hard do you push your customers for business?Let’s put it another way –Do you ever get so busy talking about yourself that you forget to listen to your customer? SELL SELL SELL How often do businesses get caught up telling us why we should buy from them – shoving...
Do you feel like you’re on a hamster wheel of chasing customers, winning them over then losing them?Over the years, it’s been drummed into you that marketing + sales is the be all + end all of customer.That by pursuing them, telling them what they want to hear, then...
