Top 3 Things Not To Do When Dealing With New Customers

Top 3 Things Not To Do When Dealing With New Customers

In our last blog, we posed the question – do you make it hard for potential customers to do business with you?It’s not our style to pose these tough questions + not give you some ideas of how to answer them or how to avoid them, so here goes!This week, we’re...
Top Tips for Engaging with Your Customers

Top Tips for Engaging with Your Customers

 We’ve been talking a lot recently about the best ways to stop losing customers, so we thought we’d change it up a bit + do a short run down for you on how to engage with your customers.Here’s our top tips for engaging with your customers.They’re simple but...
Are you burning through your customers?

Are you burning through your customers?

 Do you feel like you’re on a hamster wheel of chasing customers, winning them over then losing them?Over the years, it’s been drummed into you that marketing + sales is the be all + end all of customer.That by pursuing them, telling them what they want to hear, then...
The Dangers of a Transaction Mindset

The Dangers of a Transaction Mindset

Last week, we talked about transactions vs relationships with customers. + how when times are good, businesses can often inadvertently switch to a transaction mentality, just to get the sales processed + the paperwork done.But how does this impact how your customers...