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We love sharing our perspectives, provoking thought + inspiring action. Covering key topics
+ trends, check out our blog articles to keep you up to speed + in the know.

Customer AdvocacyCustomer Strategy

Beware the new pandemic!

When we talk about pandemics, we think Covid. But there’s a new ...

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Business hand robot handshake, artificial intelligence digital transformation

Customer AdvocacyCustomer Strategy

Artificial Intelligence (AI): A Driver of The Customer-led Revolution

In today’s tech-driven world, Artificial Intelligence (AI) has emerged as a catalyst ...

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Customer ExperienceCustomer Strategy

Master the art of Customer Choice (– or be left behind)

Welcome to the ever-evolving landscape of customer choice. Choice is everywhere – ...

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Customer ExperienceCustomer Strategy

The 3 mindsets holding you back in your business

Did you know that there are certain things you’re doing in your ...

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Customer ExperienceCustomer Strategy

Why Are My Customers NOT Buying Again?

Recently we were speaking at an event + an audience member came ...

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Other

How attitude can save your business

There’s so much we can’t control in business these days, but we ...

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Other

Customer Scorecard – it’s here!

This month, we launched our brand spanking new customer scorecard – helping ...

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Other

Meeting Of The Minds

Since starting in customer-led transformation back in 2007, we’ve always admired + ...

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Other

VTIC Visitor Servicing Summit – Bendigo 2018

I was chuffed to be invited to speak at this year’s VTIC ...

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