In our last blog, we posed the question – do you make it hard for potential customers to do business with you?It’s not our style to pose these tough questions + not give you some ideas of how to answer them or how to avoid them, so here goes!This week, we’re...
Getting customers is hard work, right? Keeping them can be even harder.So, what if we told you that you could be undoing all your hard work, without even realising it?What would you say? A RECENT EXPERIENCEI recently had a lady call me from a business that...
We recently had some routine maintenance done on our Customer Frame vehicle + had an interesting experience we wanted to share. THE CUSTOMER…Now, for those of you who have met Pete, you’d know that he’s a bit of a car nut + pretty picky about who he lets touch...
How hard do you push your customers for business?Let’s put it another way –Do you ever get so busy talking about yourself that you forget to listen to your customer? SELL SELL SELL How often do businesses get caught up telling us why we should buy from them – shoving...
When a customer chooses to transact with you, you have an opportunity… You have an opportunity to deliver on their expectations You have an opportunity to delight them by exceeding those expectations + you have an opportunity to get them coming back over + over +...
Customers need to know you care, so take care of them. Two simple facts when it comes to customers that you need to know when trying to figure out how to take care of them in times of crisis [+ always]. The customer is yours to lose (so take care of them) Customers...
