Who is serving your customers?

Who is serving your customers?

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 We recently had some routine maintenance done on our Customer Frame vehicle + had an interesting experience we wanted to share.  THE CUSTOMER…Now, for those of you who have met Pete, you’d know that he’s a bit of a car nut + pretty picky about who he lets touch...
How hard do you push your customers for business?

How hard do you push your customers for business?

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 How hard do you push your customers for business?Let’s put it another way –Do you ever get so busy talking about yourself that you forget to listen to your customer? SELL SELL SELL How often do businesses get caught up telling us why we should buy from them – shoving...
How to Alienate Customers?

How to Alienate Customers?

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When a customer chooses to transact with you, you have an opportunity… You have an opportunity to deliver on their expectations You have an opportunity to delight them by exceeding those expectations + you have an opportunity to get them coming back over + over +...
How to Take Care of the Customers You Have

How to Take Care of the Customers You Have

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Customers need to know you care, so take care of them. Two simple facts when it comes to customers that you need to know when trying to figure out how to take care of them in times of crisis [+ always]. The customer is yours to lose (so take care of them) Customers...
Transaction vs Customer – which one do you choose?

Transaction vs Customer – which one do you choose?

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It’s tough being a coffee shop in a world full of coffee shops. So, how do you differentiate yourself? One business we met recently has it all figured out. Paradox Coffee Roasters in Surfers Paradise – where the service is warm + friendly, the food is...

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