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Customer Service

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Customer ExperienceCustomer Service

10 tips for creating exceptional customer experiences

We have something to share with you. People don’t buy products anymore. ...
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business growthcustomer

7 ways to build customer-centric capability in an organisation

In today’s competitive business environment, building a customer-centric capability is essential for ...
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Customer Frame Blogs - Blog 8 - How Hard Do You Push Your Customers For Business?_Pete + Sueanne_Featured Image
Customer ExperienceCustomer Service

How hard do you push your customers for business?

How hard do you push your customers for business? Let’s put it ...
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Customer Frame Blogs - Blog 6 - How To Alienate Customer_Sueanne Carr_Featured Image_V3.0
Customer ExperienceCustomer Service

How to Alienate Customers?

When a customer chooses to transact with you, you have an opportunity… You have an ...
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man and woman in business attire holding a love heart between them
Customer ExperienceCustomer Service

How to Take Care of the Customers You Have

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Case StudyCustomer Experience

Now is not the time to get the experience so wrong

As a Customer Strategy Maverick, it makes me frustrated + somewhat angry to think that some businesses still think they can get away with 1970’s ...
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Coffee RoasterCoffee Shop

Transaction vs Customer – which one do you choose?

It’s tough being a coffee shop in a world full of coffee ...
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CUSTOMER FRAME BUSINESS CUSTOMER Customer service is not the problem – you are!
Customer Service

Customer Service Is Not The Problem – You Are!

For many years, customer service has been an add-on for many business ...
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CUSTOMER FRAME BUSINESS CUSTOMER SERVICE Good service is a waste of time
Customer Service

Good Service Is A Waste Of Time

It’s the epitome that defines service – the stock photo of the ...
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