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Customer Behaviour: The Paradox of Choice

Customer Behaviour: The Paradox of Choice

by Peter Turner

Have you ever felt overwhelmed by the number of choices available to you?It’s one of the reasons we proactively avoid shopping for new reading glasses every year. There’s just so many! You get to that point where they all start to look the same and it...

INSIGHTS

  • Do you charge what you’re worth? Do your customers value what you do?
  • Customer 2032: What can we expect?
  • The Customer-led Revolution is here: Are you ready?
  • Why should Local Government be customer-focused?
  • How can you create a customer-led culture?

TOPICS

  • Case Study
  • Customer Advocacy
  • Customer Behaviour
  • Customer Data
  • Customer Experience
  • Customer Insight
  • Customer Journey Map
  • Customer Profile
  • Customer Profiles
  • Customer Satisfaction
  • Customer Service
  • Customer Strategy
  • Customer-led Vision
  • In Frame
  • Local Government
  • Marketing
  • Marketing Proposition
  • New Customer
  • Other
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