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7 ways to build customer-centric capability in an organisation

7 ways to build customer-centric capability in an organisation

by Peter Turner

In today’s competitive business environment, building a customer-centric capability is essential for any organisation that wants to succeed. A customer-centric organisation is one that puts the customer at the heart of everything it does. It is an organisation...

INSIGHTS

  • Do you charge what you’re worth? Do your customers value what you do?
  • Customer 2032: What can we expect?
  • The Customer-led Revolution is here: Are you ready?
  • Why should Local Government be customer-focused?
  • How can you create a customer-led culture?

TOPICS

  • Case Study
  • Customer Advocacy
  • Customer Behaviour
  • Customer Data
  • Customer Experience
  • Customer Insight
  • Customer Journey Map
  • Customer Profile
  • Customer Profiles
  • Customer Satisfaction
  • Customer Service
  • Customer Strategy
  • Customer-led Vision
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  • Marketing Proposition
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