Customer Recovery Program
Whether you need to
rebuild, reimagine or reinvent
check out how our six module online course will help you recover stronger than before
RECOVER FROM CRISIS – STRONGER THAN BEFORE
A six-part interactive training program presented by customer strategy experts,
Customer Frame, designed for businesses who want to
emerge from the crisis stronger than before.
No more lack of focus, indecision or confusion as to what actions you should take.
By completing this program, you’ll be armed with all you need!
Walk away with a clear plan of action + the confidence to make it happen.
New skills + techniques to rebuild your business on the foundation of customer
Engaging + thought-provoking practical exercises with live support as you need it
TAKE ACTION NOW
Actions that you + your team can take now to help you get back on your feet
TAILORED ACTION PLAN
Get a prioritised plan of action that will set you up for a strong recovery
REBUILD YOUR BUSINESS
AROUND YOUR CUSTOMER
Right now, we’re all hurting. Times are tough, perhaps the toughest they’ve ever been. But this crisis doesn’t have to mean the end for our businesses.
Now – in this time of hibernation + quiet reflection – is the perfect time to look to the future, to rebuild your business on a strong foundation – the customer.
After all, the customer is the ultimate reason we’re all in business – without customers, there’d be no business.
If you’re a business who has been hit by the COVID-19 crisis – or any crisis – who is looking for a way forward but needs a firm, prioritised action plan to pave the way, then this program is for you.
Real insights, real actions, real results.
CUSTOMER RECOVERY PROGRAM OVERVIEW
Re-build your business on the foundation of customer for a strong recovery.
Get equipped with the knowledge, skills + expertise to help your business emerge from Covid-19 stronger than ever.
Build a structured plan around your customer, so you’ll know exactly what you should be focusing on over the next 6-12 months to aid your recovery.
No more lack of focus, indecision or confusion as to what actions you should take. By completing this program, you’ll be armed with all you need!
Check out this short video to hear more about the program, what we’ll cover + what you’ll come away with.
“No more lack of focus, indecision or confusion…”
- Why now is the best time to focus on your customer
- How customer is the key to recovery + how focusing now sets you up for the future
- How to rebuild your business around your customer
- The areas you should focus on to make the greatest difference to your business
- How to focus on the right type of customer for a bright future
We’ll also take you through:
- Why going beyond Customer Satisfaction is key to success
- How to cash in on the goodwill you already have with your current customers to grow your business
- How to develop your customer promises to create true connection, customer advocates + customers for life
- How to build an improvement plan to get you moving in the right direction, today
Come away with:
- New skills + techniques to rebuild your business on the foundation of customer
- A deeper understanding of who your customers are + who they should be!
- Actions that you + your team can take now + in the coming months to help you get back on your feet as soon as possible
- A prioritised plan of action that will set you up for a strong recovery
EXTENSIVE WORKBOOK + EXERCISES iNCLUDED
As part of the program, you’ll get the workbook to help you keep your thoughts + work all in one place. The Customer Recovery Program Workbook is your complete compendium for your customer work + your ‘go-to’ moving forward.
- Key messages from the program for your ongoing reference
- Over 30 worksheets that you’ll complete as part of the program
- Space for capturing your additional thoughts + actions as you progress
- Your prioritised plan of action that will set you up for a strong recovery
Your complete customer recovery kit – all in one place.
live support sessions to keep you moving
engaging worksheets + exercises
minutes of quality video content
From Our Clients
Having successfully delivered extensive programs across industries + geographies, our clients have had some pretty nice things to say about our style + the impact we made on their businesses. Here’s just a taster:
“The Customer Frame team provided the tools + platform for PPQ to launch a program of initiatives designed to increase customer engagement, brand value + ultimately business performance.”
“When you know you have a problem + can’t quite put your finger on it – that’s when you need Customer Frame. They decisively + pragmatically helped us find the edge in an ever-changing landscape.”
“CF understand us. Their workshops receive rave reviews + have set the industry benchmark moving forward. They always strive to exceed our expectations + live by the customer ethos they deliver.”
“Customer Frame have helped us build the foundations to support our industry disruption. A true partner, they challenge us along the journey, yet make it fun at the same time.”
LAUNCHING IN JUNE 2020
Register your interest here
We're about to launch the program with individual, group + intensive options at your fingertips.
Drop your details in here + be first in when we're ready to go. No obligation.
And, as our gift to you, we'll send our top 5 tips for dealing with customers through crisis.
You're in! You've successfully registered your interest.
Are you in tourism?
We’ve partnered with the team at Tourism Tribe to deliver an industry specific program – just for you.
Developed specifically for tourism operators, Councils + DMOs – it’s ready to go now!
Click here to find out more.
Not quite ready?
Not quite ready yet to join the program? You can still get started!
Join us for tips, ideas + examples of how to improve your customer experience on our FREE Facebook group – The Customer Conversation.
Click here to join the group.