i2i – Visitor Servicing Program

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Information to Inspiration -
Visitor Centre Training Program

Customer Frame - Visitor Centre Training - Information to Inspiration

Your support crew

Sueanne Carr Founder Customer Frame

Sueanne Carr

Customer Strategy Vigilante

Peter Turner Founder Customer Frame

Peter Turner

Customer Strategy Maverick

The program is designed specifically for Visitor Information Centre Managers + their team members.

Participants walk away with:

    • New skills + techniques for VIC managers + staff to apply in their roles every day
    • A deeper understanding of your customers + what they need from you
    • A plan of action that aligns with your strategy + provides consistency + continuity
    • Actionable insights that your team can implement now + in the future to help you
      operationalise your VIC strategy + modernise your approach to visitor information.

Following the launch, the first module will be released starting on Monday the 14th of September, with each week’s presentation released at 9am (QLD/NSW/VIC time Australia).

You will access it as a video in the relevant lesson below.

Each lesson below is broken into topics, with each topic of around 5-10 minutes to complete.

So if you only have a bit of time, you can still keep progressing through the program in smaller, bite size pieces.

The weekly live support sessions are there to help you implement what you’ve learnt in each module’s presentation. Click the link below to join a session.

The sessions will be held on Thursdays at 10am (QLD/NSW/VIC time zone).

Click the link to join the session here!

If you have missed the opportunity to ask your questions in either the support sessions you can do so in our private + exclusive Facebook Group – i2i Visitor Servicing.

The workbook exercises + worked example is available in each lesson.

When you click through to each lesson page, you will see a ‘materials’ tab at the top.

Here you will find all relevant downloads for that lesson. 

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