Why Build Customer Profiles?

Why Build Customer Profiles?

 Do you know much about your customers beyond basic demographics?Most people know at least a little about their customers – their age, where they live, family structure, maybe household income…But did you know that by understanding your customers beyond these basic...
Top 3 Things Not To Do When Dealing With New Customers

Top 3 Things Not To Do When Dealing With New Customers

In our last blog, we posed the question – do you make it hard for potential customers to do business with you?It’s not our style to pose these tough questions + not give you some ideas of how to answer them or how to avoid them, so here goes!This week, we’re...
Top Tips for Engaging with Your Customers

Top Tips for Engaging with Your Customers

 We’ve been talking a lot recently about the best ways to stop losing customers, so we thought we’d change it up a bit + do a short run down for you on how to engage with your customers.Here’s our top tips for engaging with your customers.They’re simple but...
Three Ways to Stop Losing Customers

Three Ways to Stop Losing Customers

 Getting customers is hard work, right? Keeping them can be even harder.So, what if we told you that you could be undoing all your hard work, without even realising it?What would you say? A RECENT EXPERIENCEI recently had a lady call me from a business that...