Customer experience: step into your customer’s shoes + get the full picture
![](https://customerframe.com/wp-content/uploads/2023/03/Book-Excerpt-Blog-_Main-Image-Version_2.png)
This article contains an unedited excerpt from our new book, Leading the Customer-led Revolution, due out in May. We hope you enjoy it! Customers Are On A Journey + You’re Only Part Of It Customer experience (CX) seems to be the buzzword around town. Beyond the buzz + hype, it comes back to leaders + […]