Better Than A Crystal Ball (Well, Almost)

CUSTOMER FRAME BUSINESS CUSTOMERS Better than a crystal ball (well, almost)

Despite some of the technical drawbacks and scientific debate about the efficacy of Fred Reicheld’s Net Promoter Score (see here), it’s interesting to see how many businesses miss the point. It’s About Predicting The Future And, to my knowledge, there is nothing out there that does it with any certainty. If there is – please […]