Top 3 Things Not To Do When Dealing With New Customers
In our last blog, we posed the question – do you make it hard for potential customers to do business with you? It’s not our style to pose these tough questions + not give you some ideas of how to answer them or how to avoid them, so here goes! This week, we’re sharing our top 3 things not […]
Do You Make It Hard for Potential Customers to Do Business With You?
Do you make it hard for potential customers to do business with you? Interesting question, right? Most of us would say – of course not! We answer the phone as much as we can, we respond to emails within 24 hours, we deliver what we say we will… At CF, we’re known for asking insightful questions that our […]
Top Tips for Engaging with Your Customers
We’ve been talking a lot recently about the best ways to stop losing customers, so we thought we’d change it up a bit + do a short run down for you on how to engage with your customers. Here’s our top tips for engaging with your customers. They’re simple but powerful + we hope you like them. TIP […]
Three Ways to Stop Losing Customers
Getting customers is hard work, right? Keeping them can be even harder. So, what if we told you that you could be undoing all your hard work, without even realising it? What would you say? A RECENT EXPERIENCE I recently had a lady call me from a business that I’d been following on Facebook. She called during […]
Who is serving your customers?
We recently had some routine maintenance done on our Customer Frame vehicle + had an interesting experience we wanted to share. THE CUSTOMER… Now, for those of you who have met Pete, you’d know that he’s a bit of a car nut + pretty picky about who he lets touch his precious vehicles. He’s also pretty cluey (#CarNerd) + can talk […]
How hard do you push your customers for business?
How hard do you push your customers for business? Let’s put it another way – Do you ever get so busy talking about yourself that you forget to listen to your customer? SELL SELL SELL How often do businesses get caught up telling us why we should buy from them – shoving sales messages down our throats, telling […]
Are you burning through your customers?
Do you feel like you’re on a hamster wheel of chasing customers, winning them over then losing them? Over the years, it’s been drummed into you that marketing + sales is the be all + end all of customer. That by pursuing them, telling them what they want to hear, then clinching the deal, you’ve got the game sewn up. But do you? THE […]
How to Alienate Customers?
When a customer chooses to transact with you, you have an opportunity… You have an opportunity to deliver on their expectations You have an opportunity to delight them by exceeding those expectations + you have an opportunity to get them coming back over + over + telling everyone they know about you … which means you have less reliance on marketing, […]
Are You Losing Customers Before You’ve Even Really Won Them?
Are you losing your customers before you’ve really won them? Recently, I was working with a company to hire a VA for Customer Frame. What a palaver! KNOW WHY YOUR CUSTOMER NEEDS YOU By the very nature of needing a VA, one would assume that I, the customer, would be busy + therefore relatively time-poor. I’d probably be quite stressed, likely overtired + […]
