Customer Scorecard – it’s here!

Customer Scorecard – it’s here!

This month, we launched our brand spanking new customer scorecard – helping businesses understand how customer-led they are today. The first of its kind, the Customer Capability Scorecard is a short-but-powerful online survey that gets right to the heart of the...
Meeting Of The Minds

Meeting Of The Minds

Since starting in customer-led transformation back in 2007, we’ve always admired + followed the work of Don Peppers + Martha Rogers as thought leaders in our field. Well – in true CF ‘be brave’ style, we made it happen this month. We caught up with Don over a...
Now is not the time to get the experience so wrong

VTIC Visitor Servicing Summit – Bendigo 2018

I was chuffed to be invited to speak at this year’s VTIC Visitor Servicing Summit. In true CF style – instead of us talking – we brought in our customer to share their journey + the real-life challenges we’ve helped them overcome. Enter...

Get the magic to your inbox

Join us to receive the latest in Customer Strategy from our team.

All killers - no fillers.

Once a month, only the good stuff.

You have Successfully Subscribed!