Are you ignoring your positive customer reviews?

Are you ignoring your positive customer reviews?

Earlier this week we were running our applauded Experience Development Workshop with a group of business owners + business leaders to help them create exceptional experiences for their customers. CUSTOMER REVIEWSOne of the things that regularly comes up in discussions...
Customer Scorecard – it’s here!

Customer Scorecard – it’s here!

This month, we launched our brand spanking new customer scorecard – helping businesses understand how customer-led they are today. The first of its kind, the Customer Capability Scorecard is a short-but-powerful online survey that gets right to the heart of the...
Meeting Of The Minds

Meeting Of The Minds

Since starting in customer-led transformation back in 2007, we’ve always admired + followed the work of Don Peppers + Martha Rogers as thought leaders in our field. Well – in true CF ‘be brave’ style, we made it happen this month. We caught up with Don over a...