The Italian chef + a likely model for business in times of COVID-19
Meet Danny. Relocated from Sydney to the Sunshine Coast, he runs a fantastic restaurant called Mr Mancino in the heart of Coolum Beach. Like many of us in business, this time of crisis has brought many a challenge. On a recent Experience Review trip for an iconic...
Now is not the time to get the experience so wrong
As a Customer Strategy Maverick, it makes me frustrated + somewhat angry to think that some businesses still think they can get away with 1970’s sales tactics.
Customer Scorecard – it’s here!
This month, we launched our brand spanking new customer scorecard – helping businesses understand how customer-led they are today. The first of its kind, the Customer Capability Scorecard is a short-but-powerful online survey that gets right to the heart of the...