Customer Data As An Asset
Do you see your customer data as an asset or a pain in the @ss..et? 🙂At CF, we believe customer data is a hugely under-valued + under-used resource in business.+ look, there’s a good reason for that…. because it’s kinda boring, right… + overwhelming at times…...
Are you ignoring your positive customer reviews?
Earlier this week we were running our applauded Experience Development Workshop with a group of business owners + business leaders to help them create exceptional experiences for their customers. CUSTOMER REVIEWSOne of the things that regularly comes up in discussions...
The Italian chef + a likely model for business in times of COVID-19
Meet Danny. Relocated from Sydney to the Sunshine Coast, he runs a fantastic restaurant called Mr Mancino in the heart of Coolum Beach. Like many of us in business, this time of crisis has brought many a challenge. On a recent Experience Review trip for an iconic...
Now is not the time to get the experience so wrong
As a Customer Strategy Maverick, it makes me frustrated + somewhat angry to think that some businesses still think they can get away with 1970’s sales tactics.